D.7.9.2 Cold call thanks (survey and proposal)                                

D.7.9.3 Cold call thanks (no survey, opening left for future)             

D.7.9.4 Cold call thanks (no survey, opening left another option)   

D.7.9.5 Cold call (missed contact/will call again)                             

D.7.9.6 Cold call (too busy to talk/will call again)                            

D.7.9.7 Pre-emptive inquiry                                                                

D.7.9.8 Request for tender documents                                             

D.7.9.9 Request for more information after initial inquiry                   

D.7.9.10 Request for more information another option                     

D.7.9.11 Inquiry forwarded to regional/branch office                      

D.7.9.12 Inquiry forwarded to dealer                                                

D.7.9.13 Inquiry forwarded to service company                              

Index