Consistency in presentation, style and content strengthens the corporate identity; it saves the writer's time and effort, and ensures a consistent quality standard. The manual is also intended as a training tool, providing guidelines and tips on written communication skills.

The manual contains :

• Standard formats for memos, faxes, letters, reports, agendas and minutes of meetings along with guidelines on writing these. Letter component variables (salutation, sign off, etc.) have also been charted, as a ready reckoner.

• Standard font for internal communication and recommended font sizes.

• Standard letters for use in various situations.

• General guidelines and principles for effective business writing.

If you need any clarifications, the Corporate Communications Department would be happy to provide these.

Index